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Mack to Offer GuardDog® Connect Uptime Support
Mack Trucks now offers Mack® GuardDog® Connect, its integrated telematics solution, as standard equipment on Mack TerraPro® concrete pumper models ordered as of April, making it the first such proactive support service available in the trucking industry for pumper applications. Included in Mack’s concrete pumper solution is specialized body builder support. Designed to maximize uptime by streamlining service needs, Mack’s concrete pumper support combines the expertise of Mack OneCall™, Mack’s 24/7 customer support service agents, and technical and dealership experts with specialized body builder knowledge. The result is a simplified network of focused customer support, minimizing potential customer downtime. “This is just another example of how we at Mack remain committed to Uptime,” said Stephen Roy, president of Mack North American Sales and Marketing. “As soon as a critical fault code is detected, the body builder support team is on the case, making the communication proactive, seamless and comprehensive.” GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job. Combined with the support of the Mack OneCall agents, dealership personnel and tech and body builder support, Mack’s comprehensive concrete pumper support program is unmatched in the industry. Once an issue is detected, a case is automatically opened in Mack ASIST, Mack’s web-based fleet service management platform, the owner or fleet service manager is contacted and the repair planning process begins through a customer-chosen dealer. ASIST ensures timely information sharing, communication and tracking of a service event among the customer, dealer and support staff.
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