InfraStructures - September 2015 - McNeilus Introduces New Technical Support Hotline

McNeilus Introduces New Technical Support Hotline

McNeilus Truck & Manufacturing, Inc., an Oshkosh Corporation company, announced that Street Smart Service by McNeilus introduced a new Technical Support Center hotline to provide unmatched access to a team of technical product experts and parts support services. The hotline is available to support McNeilus refuse and mixer vehicles (including Oshkosh^® S-Series^® front discharge mixer vehicles), as well as provide replacement parts for all makes and models.

“When questions or issues arise, and a truck needs to be on the job, our customers deserve these unrivaled services available through the Street Smart Service Technical Support Center,” said Brad Nelson, Oshkosh Corporation senior vice president and president of the Commercial Business Segment. “By providing direct access to a core team of industry experts – each averaging more than 20 years of experience – we’ve made the investment required to set a new standard for real-time product support.”

With a centralized phone number and call center structure that automatically routes incoming phone calls to available support experts, the Technical Support Center provides customers with more immediate access to answers. Staffing has been increased to shorten wait times and get customers to a live voice more quickly.

“Whether it’s a quick review on a shop manual question, a more complex troubleshooting conference, or a search for a critically-important assembly for a competitive product, it’s all available through a single phone number,” said Mr. Nelson. “The program began its rollout earlier this year and its performance metrics as well as feedback from customers is outstanding.”

Source: McNeilus Truck & Manufacturing, Inc.
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