Mercedes-Benz Van Uptime Monitor for Commercial Vans

Vans are used as tools daily, especially by commercial business owners. Be it a large fleet, small fleet or individual vehicle – regardless of the size of the company, the effective operating time (uptime) of its vehicles is important. If the vehicles are not available, it costs time and revenue. In order to enable maximum operating time, failures should ideally not occur in the first place and the required downtimes should be efficiently plannable.

With the Van Uptime Monitor Digital Extra, Mercedes-Benz Vans helps its European customers to manage the vehicle issues that arise as a result of intensive daily use over time before a failure occurs. The Digital Extra provides the customer with full transparency about the technical condition of their vehicles through a digital customer dashboard and helps them to efficiently plan the required workshop visits, avoid unplanned downtime and, in the event of a short-term problem, to get straight to the solving process.

With a clear focus on the needs of commercial customers and as a clear sign for its premium service, Mercedes-Benz Vans is now providing the Van Uptime Monitor complimentary for its commercial midsize and large vans. The Digital Extra can be used for both business and private Mercedes-Benz customer profiles. At the same time, the availability of the Digital Extra is extended to many European markets to enable even more international customers to optimise the uptimes of their commercial vans.

“At Mercedes-Benz Vans there is a clear focus on creating value for our customer. The central performance promise to our commercial customers is the maximisation of the uptime of their vehicles. With the Van Uptime Monitor Digital Extra, we take this one step further through offering an outstanding and tailor-made premium feature to our customers as a complimentary tool that focuses on operational capability through the technical vehicle status and real-time diagnosis functionality,” declared Sagree Sardien, head of Sales & Marketing Mercedes-Benz Vans.

Van Uptime Monitor intelligently networks customers’ vehicles with their vehicle management and the Mercedes-Benz workshops. Various technical vehicle data such as the oil level, tire pressure and data on a possible imbalance in the front wheels are presented in an understandable manner and made available in real time transparently via a new digital dashboard on the Mercedes-Benz website. If necessary, real-time notifications in three urgency levels are used to suggest specific recommendations for action.

Source: Mercedes-Benz AG

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